Refund and Cancellation Policy

This Refund and Cancellation Policy ("Policy") governs all classroom, online, virtual, hybrid, and self-paced training programs offered by CoachPro Consulting ("Company", "We", "Us", or "Our").

By enrolling in any of Our training programs, the Participant ("You" or "Student") acknowledges that You have read, understood, and agreed to the terms set out in this Policy.

All fees paid towards any training program are non-transferable to another person or batch unless expressly approved in writing by CoachPro Consulting.

All refund requests must be submitted via email to the official support channel of CoachPro Consulting, accompanied by proof of payment and enrollment confirmation.

Approved refunds will be processed within fifteen (15) business days from the date of receipt of a valid refund request.

Any bank fee, payment gateway charge, currency conversion fee, tax deduction, or transaction cost is strictly non-refundable unless otherwise stated in writing.

Cancellation or Rescheduling by CoachPro Consulting

• The Company reserves the right to reschedule, postpone, modify format, change faculty, or cancel any classroom batch due to insufficient enrollments, instructor unavailability, operational constraints, or force majeure events.
• In such cases, Participants will be offered either a 100% refund or the option to attend another batch at no additional cost.

Cancellation by Participant

• If cancellation is requested by the Participant seven (7) days or more prior to the scheduled start date, 15% of the total course fee shall be deducted as an administrative charge and the remaining 85% shall be refunded.
• If cancellation is requested by the Participant less than seven (7) days prior to the scheduled start date, no refund shall be issued.

No-Show Policy

Failure to attend the training without prior written notice will be treated as a "No-Show" and no refund, batch transfer, or credit shall be provided.

If cancellation is requested within forty-eight (48) hours of course subscription or payment, 10% of the total course fee shall be deducted as an administrative charge and the remaining amount will be refunded.

If cancellation is requested after the initial forty-eight (48) hour period, no refund shall be applicable irrespective of attendance or course access status.

Accessing any learning material, LMS login, mock test platform, or recording during the initial 48-hour period will be treated as course consumption and no refund shall be provided thereafter.

Fees paid towards digital content, downloadable material, LMS access, proprietary frameworks, templates, mock exams, or premium support sessions are strictly non-refundable once access credentials are issued.

Partial payment plans, installment enrollments, and EMI subscriptions are governed by this Policy. Default in payment may result in suspension of access without refund eligibility.

Requests for batch transfer must be submitted at least seven (7) days before the start date of the originally enrolled batch and will be considered subject to availability and management approval.

Any approved transfer may attract a rescheduling fee up to 10%-20% of the course fee depending on operational and seat allocation impact.

CoachPro Consulting shall not be liable for delays, modifications, or cancellations caused by events beyond its reasonable control, including but not limited to natural calamities, government restrictions, digital platform outages, or instructor emergencies.

In such events, the Company may reschedule or provide an alternative batch. Direct refunds may not be applicable unless explicitly confirmed in writing.

All decisions regarding refunds, cancellations, and transfers shall be at the sole discretion of CoachPro Consulting management and shall be deemed final and binding.

Any legal disputes arising out of or in connection with this Policy shall be subject to the jurisdiction of the courts located in the registered business location of CoachPro Consulting.